Frequently Asked Questions
Click on a question to link to the answer:
What geographic area does the RoundTrip program serve?
RoundTrip serves commuters in Dane County and coordinates with RIDESHARE Etc., which serves all of Wisconsin and the bordering counties in neighboring states (IA, IL, MI, MN).
How does commute matching with RoundTrip work?
Commuters who register with RoundTrip can search for potential matches to carpools, vanpools, and Metro transit routes, as well as convenient park-n-rides that can help you connect to these options. RoundTrip can also help you find a Bike Buddy. As the database grows, your matching opportunities will increase.
When you provide your origin, destination, and work times, RoundTrip scans its database for others making a similar commute within a selected radius. Any potential matches will be displayed along with their preferred contact information. Your information will also be provided to other matching commuters, as long as you maintain your active registration in the database. You may also link your Facebook profile with your RoundTrip account, which will allow potential travel partners to see this information as they consider matching with you.
Click here for step-by-step instructions to search for a match.
What is my commitment when I register with RoundTrip?
Registering and receiving a match report doesn't obligate you to participate, but gives you the information you need to select the options you prefer. You may deactivate matching or fully delete your profile at any time.
How much does it cost?
RoundTrip is a free service funded by the Greater Madison MPO and Wisconsin Department of Transportation. After you sign up and search for a match, it is up to you to reach out to potential matches to establish a plan, which may include cost sharing for carpooling or vanpooling.
What if I'm not sure about carpooling with a stranger?
It can sometimes feel daunting to find a match and establish a new routine, so check out our easy Carpooling Tips to help you get started.
What is the difference between a carpool and a vanpool?
A carpool is two or more commuters that use their own vehicle(s), often exchanging driving responsibilities and sharing expenses. Carpools are most successful when flexible.
A vanpool is a state- or business-owned 8-12 passenger van with a designated driver and coordinator. Vanpools run on a fixed route and schedule established by the group of riders.
What are bike buddies?
Bike buddies are two or more bicyclists who bike to work together. RoundTrip can match you with other bicyclists going your way! You and your "buddy" can be matched by experience level.
If you commute by bike and would like to search for other bike commuters, go to "My Account" → "Commute Preferences," and select "bike partner" matching.
How can I track my commute habits and results for myself or for my employer?
You can track your daily sustainable commutes under the "Track My Commute" tab. The Commute Tracker calendar will automatically calculate your pollution reduction, money saved, vehicle miles saved, and calories burned if you bike or walk.
What if I need to leave work quickly due to a family emergency and I don't have my personal vehicle? Or, if I am a carpool/vanpool driver, how will my buddies get home?
If you commute by carpool, vanpool, bike or bus, sign up for our free Emergency Ride Home program to ensure that you are never stranded at work when the unexpected occurs.
How is my personal information used when I register?
RoundTrip uses your home address and work address to scan for matches. Your home street address and phone number will not appear on another person's match report. You will, however, need to provide work phone, cell phone, or email address so future matches can contact you.
The information you provide is used exclusively for the purpose of assisting registrants to find better ways to commute and is not distributed or sold for any other purposes. All data transmission over the internet of sensitive data is encrypted and secure.
Can I register and find matches without access to the Internet?
Yes, if you do not have an email address or internet access, you may still register with RoundTrip.
Contact us at (608) 266-7433 to ask for assistance. A RoundTrip staff person will run a search and send you your matches. You will then need to contact your matches to arrange a carpool.